Perioperative communication, built from your protocols.
Give every surgical patient the guidance your best coordinator would give, at every stage from scheduling to final follow-up, without your team delivering it by hand.
No app for patients. No EMR project for your team. No unpaid evenings for you.
Trusted by surgeons, from solo private practice to world-leading hospitals
The clinical work is not the problem.
Patients ask the same questions before surgery and after it. Staff repeat the same education a dozen times a day.
It follows you home as evening messages, repeated explanations in clinic, and a follow-up call tail that never quite ends.
Meanwhile PROMs slip, reporting tightens, and the admin load rises while reimbursement falls.
From your documents to every patient.
Your protocols become your pathway
Submit the protocol documents you already use. They are built into a pathway and returned to you for review.
You approve before any patient sees it
Nothing reaches a patient until you have signed it off. Your judgment stays the source of every answer.
Your team adds a patient once
Name, phone number, pathway. Fios handles the education, the check-ins, the questions and the PROMs from there, and flags anything that needs a human.
Every patient hears your words.
Pathways are built from your protocols and your voice, not a template library. Every patient gets the same clear guidance regardless of who is on shift or what time they ask. When a question falls outside what you have approved, Fios escalates it to your team instead of guessing.
- Answers drawn only from knowledge you have approved
- Escalation by default, never a guess
- Every patient message anchored to their surgeon, always clearly a digital guide and not a person
- Learns how you practice as you edit and approve
Your patients. Your data.
Fios is organized around per-surgeon caseloads. Your knowledge base, your patient conversations and your outcomes data accrue to your caseload, with per-patient export whenever you want it.
Enterprise platforms make your knowledge an asset of the institution. Fios makes it an asset of yours.
- Caseload-level chat history and outcomes data
- Per-patient export, any time
- No organizational contract, no platform lock-in
- Adding a partner is adding a caseload, not a new deployment
Your day back. Your team's too.
The repeat emails and the re-explaining stop. Patients get answers in seconds at any hour, including the 35%* of questions that arrive outside business hours.
Your team only touches what actually needs them, and your staff get an internal chat that answers from the same approved knowledge, with citations.
PRO-PM handoff
Compliance managed inside the journey.
PROMs are collected inside a conversation your patients already trust, which is why capture actually happens.
- Eligibility is confirmed against the CMS rule
- Response rate is tracked live against the 50% threshold with what is still achievable projected
- Provider variables are flagged when action is required.
- Submission-ready data, per reporting period, without adding anyone to your team.
Guardrails before answers.
Fios responds only from the knowledge you have approved and escalates anything urgent or out of scope to your team by the channel you choose.
Every interaction is recorded, so you have an objective record of the guidance each patient received across their journey.
Can I take ibuprofen with my blood thinner?
Questions surgeons ask.
Add your first patient this week.
Create your workspace and submit your protocols.