One push at the start. Then it runs.
You get your clinic details and your surgeon's care pathways in. They approve them. Fios guides every patient through their whole surgical journey. You add patients and the escalations that need a human.
Trusted by surgeons, from solo private practice to world-leading hospitals
The same twelve questions, answered.
Fewer calls
The routine pre-op and recovery questions get answered without reaching your desk.
Fewer repeats
The explanation you give a dozen times a day gets given consistently, without you giving it.
Fewer after-hours gaps
35% of patient questions arrive outside business hours. Those get answered too, instead of landing on Monday.
“A noticeable decrease in call volume.”
Ariana EtchechouryMedical Assistant, Premier Bone & Joint Centers“Routine questions down, the team freed up.”
Dr. James B. ChenHip & Knee Surgeon, DISC Sports & Spine CenterOne-time setup
Add your clinic details
Contact numbers, addresses, hours, and where escalations should go. Information you already know without looking it up.
Add your surgeon's care pathways
Your surgeon's protocols become the pathways every patient is guided through, so their existing documents come in and the gaps get filled. We build it out from there and send it back for your surgeon to review.
Your surgeon approves
Nothing reaches a patient until they have signed it off. Their judgment is the source of every answer patients get.
What happens next?
Add a patient
Name, phone number, pathway. That is the whole form, once per patient.
Handle what needs you
Anything Fios cannot answer from approved knowledge is flagged to your team. You handle those. Everything else is handled.
No scripts to write, no messages to schedule, no reminders to send, no chasing. The journeys run on their own.
A tool for you, not just patients.
Your team gets its own chat that answers from the same approved clinical knowledge your patients get, with a citation back to the source every time.
When a patient asks something on the phone and you are not certain, you do not have to interrupt the surgeon or go from memory. Ask, get the answer, see where it came from.
You see every conversation.
Every message to every patient is visible to you. Nothing happens to your patients that you cannot look at, and escalations reach you by the channel you choose.
Patients are always told clearly they are talking to a digital guide anchored to their surgeon, never a person. There is no scenario where a patient believes they spoke to you and you have no record of it.
Works with you, not without you.
It takes the twelve questions you have answered a thousand times and answers them for you, so your day goes to the patients who need a person. The anxious one before surgery. The one whose recovery is not going the way it should. The one who needs something arranged today.
Those still need you, and you will have more time for them.
Questions practice teams ask.
One push at the start. Then it runs.
Add your clinic details, get your surgeon's pathways approved, and add your first patient.