Frequently asked questions

    • What information does the Journey Guide have?

      It's powered by a trusted base of orthopedic knowledge, plus your own clinic's exact protocols and instructions. That way, patients always hear answers consistent with your practice.

    • When does it answer questions?

      Within seconds, 24 hours a day, 7 days a week. Patients don't wait, and your team doesn't have to field repetitive calls.

    • What is a Care Pathway?

      It's a step-by-step guide tailored to each patient's surgical journey. Fios makes these pathways proactive - sending reminders, check-ins, and education before patients even think to ask.

    • How do I know it's accurate?

      The Journey Guide follows clinically accepted guidelines and your exact protocols. You can test everything before it goes live with your patients.

    • How do patients interact with it?

      Just like they'd message a person - by typing or speaking naturally.

    • Where can patients use it?

      On your website, by SMS, WhatsApp, or email. Wherever patients are, their Journey Guide is too.

    • How much does it cost?

      You can start with a free Journey Guide. For full customization, our pricing is tailored to your clinic's needs and still delivers strong ROI.

    • How much time can it save?

      Think of it as another team member: answering routine questions, sending reminders, and collecting feedback. That can save hours every week for surgeons and even more for their care teams.

    • What is the Clinic Co-Pilot?

      It's a secure AI assistant just for your team - helping staff with protocols, onboarding, and training while keeping sensitive data private.

    • Can we customize it?

      Absolutely. Both the Journey Guide and the Co-Pilot can be tailored to your protocols, policies, and communication style.